1. Who We Are

This website (“Site”) is operated by REMA Sleep Inc.

Our mission is to provide educational resources, clinical information, and professional training courses related to craniofacial sleep medicine, dental sleep medicine, and airway-focused healthcare.

Our website address is: https://rema-sleep.com

2. What This Policy Covers

This Privacy Policy explains:

• What personal information we collect

• Why we collect it

• How we store, use, and protect it

• When and why we share your information

• Your rights under data protection laws

This applies to:

• Website visitors

• Individuals who complete contact forms or submit diagnostic enquiries

• Patients contacting us for consultations

• Clinicians and professionals registering for seminars or courses

• Customers who purchase products or services through our checkout

3. Information We Collect

3.1 Information you provide directly

We collect information that you voluntarily submit through:

• Contact forms

• Name, email address, phone number, message details.

• Diagnostic or consultation enquiries

• Medical/dental concerns submitted through forms or email.

• Account registration

 If you create an account, we collect your name, email, password (encrypted), and optional profile details.

• Course purchases

 • Billing details, email, name, address (if required for invoicing), order information.

• Payments

• Payment information is processed securely by third-party providers (Stripe, PayPal).

We do NOT store or process your credit card or other confidential payment or financial details.

3.2 Information collected automatically

When you visit our website, we automatically collect:

• Device information (browser type, device type)

• IP address

• Pages you visit

• Time spent on pages

• General location (city/country)

• Referral source (e.g., Google, Facebook)

• This is used for analytics, security, and improving our website.

3.3 Cookies

We use cookies for:

• Basic website functionality

• User login sessions

• Cart/checkout functionality

• Analytics (e.g., Google Analytics)

• Security (e.g. firewall & bot protection)

You can change or block cookies at any time via your browser settings.

4. How We Use Your Information

We use the information you provide for the following purposes:

4.1 To respond to enquiries

• Replying to questions submitted via contact forms

• Providing consultation and advice for diagnostic and treatment planning services

• Responding to course or lecture enquiries and other enquiries submitted to use via email

4.2 To deliver professional training courses

• Registering attendees

• Processing payments

• Sending course details, confirmations, and updates

4.3 To operate our online store

• Creating orders

• Sending receipts and confirmations

• Providing customer support

• Fulfilling refund requests when applicable

4.4 For security and fraud prevention

• Monitoring suspicious activity

• Ensuring website integrity

• Protecting against hacking attempts or misuse

4.5 For analytics and website improvement

• Understanding how visitors use our site

• Improving navigation, content, and performance

5. How We Store and Protect Your Information

We take data protection seriously.

This website uses:

• Secure data hosting

• SSL encryption (HTTPS)

• Strong password requirements

• Restricted administrative access

• Firewall and malware protection

• Regular software updates

• Any information submitted via forms or checkout is stored securely in our website database.

We do not store payment card numbers or any other type of confidential financial or payment information.

6. Sharing Your Information

We do not sell or rent your personal information.

We only share information with:

6.1 Payment processors

• Stripe

• PayPal

These companies receive the minimum information required to process your payment securely.

6.2 Analytics tools

• Google Analytics

• Built-in WordPress analytics

6.3 Email communication services (if applicable)

For sending confirmations, receipts, or newsletters.

6.4 Legal requirements

We may share data if required to comply with a law, court order, or government request.

7. How Long We Keep Your Data

We retain personal data only as long as needed for our legitimate business purposes.

Typical retention periods:

• Course purchase records: 6–10 years (for tax/accounting)

• Diagnostic or consultation enquiries: up to 12 months

• User accounts: until the user requests deletion

• Analytics data: 15–24 months

8. Your Rights

Depending on your location (UK, EU, US), you may have the following rights:

• Access the information we hold about you

• Request correction of inaccurate information

• Request deletion of your data (“Right to be forgotten”)

• Withdraw consent at any time

• Request a copy of your data

• Object to certain processing

• Disable cookies

To make a request, contact:

info@rema-sleep.com

9. Children’s Privacy

This site is not intended for individuals under the age of 12.

We also do not knowingly collect data from minors.

10. Links to External Sites

Our website contains links to publications, academic resources, videos, and third-party platforms.

We are not responsible for the privacy practices of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

The “Last Updated” date will always be shown at the bottom of the page.

12. Contact Us

If you have any questions about this policy, you can contact us at:

REMA Sleep Inc.

Email: info@rema-sleep.com

Last updated: December 5, 2025